Privacy Policy

Effective Date: August 6, 2026

The Ceramic Cafe LLC ("The Ceramic Cafe," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, book a service or event, contact us, visit our location, or otherwise interact with The Ceramic Cafe.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Mailing or billing address
• Information submitted through contact forms
• Reservation, booking, class, event, or appointment information
• Purchase and transaction information
• Information you provide when communicating with us
• Information you provide when signing up for newsletters, promotions, or other communications

Payment Information

When you make a purchase or pay for services through The Ceramic Cafe, you may be asked to provide payment information, including credit or debit card information.

Payment transactions may be processed through third-party payment processors or payment-service providers. We may receive limited information relating to your transaction, such as the transaction amount, date, payment status, and certain identifying or payment-related information.

We do not intend to retain complete credit or debit card numbers on our own systems unless necessary and permitted for legitimate business purposes. Payment information may be transmitted directly to our third-party payment processor, which processes your information in accordance with its own privacy and security practices.

We encourage you to review the privacy policies of any payment processor used to complete your transaction.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or page
• General website usage information

We may use cookies, pixels, analytics tools, or similar technologies to operate our website, understand website traffic, improve our services, and support marketing activities.

2. How We Use Your Information

We may use information we collect to:

• Provide our products and services
• Process purchases and payments
• Process reservations, bookings, classes, parties, or events
• Respond to questions, requests, and customer-service inquiries
• Communicate with you about your purchases or bookings
• Send requested information
• Send promotional or marketing communications, where permitted by law
• Improve our website, products, services, and customer experience
• Understand website usage and visitor trends
• Prevent fraud, unauthorized transactions, and misuse
• Maintain the security of our website and business
• Comply with applicable laws and legal obligations
• Enforce our agreements and protect our rights

3. How We Share Information

We do not sell your personal information.

We may share personal information with third parties when reasonably necessary to operate our business, including:

• Payment processors and payment-service providers
• Website hosting and technology providers
• Email and marketing service providers
• Website analytics providers
• Scheduling, reservation, or booking providers
• Professional advisers, such as accountants, attorneys, or insurers
• Government authorities or law enforcement when required by law
• Service providers that perform business functions on our behalf

These third parties may have access to personal information only to the extent reasonably necessary to provide their services or fulfill a legitimate business purpose.

We do not provide complete credit card numbers to third parties for their independent marketing purposes.

4. Credit Card and Payment Security

We take reasonable steps to protect personal information and payment-related information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Where possible, payment information is processed through third-party payment processors that use security measures designed to protect payment information.

We encourage you not to send complete credit card numbers, passwords, or other sensitive information to us through ordinary email or other unsecured communications.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help us operate our website, remember preferences, understand website traffic, and improve your experience.

We may use analytics and advertising technologies provided by third parties. These technologies may collect information about how visitors use our website and may be used to measure or improve our advertising and marketing efforts.

You may be able to control or disable cookies through your web browser. Some website features may not function properly if cookies are disabled.

We will make reasonable efforts to ensure that statements we make about cookies, tracking, and privacy choices accurately reflect how our website operates.

6. Marketing Communications

If you provide your email address or other contact information, we may use it to communicate with you about our business, services, promotions, events, or other offerings, where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not necessarily prevent us from sending you important transactional or service-related communications, such as information about a purchase, reservation, booking, or event.

7. Photographs and Marketing Images

The Ceramic Cafe may take photographs or videos of customers, guests, classes, events, parties, workshops, or activities at our location for use in our marketing and promotional materials.

These materials may be used on our:

• Website
• Social media accounts
• Advertisements
• Promotional materials
• Printed materials
• Email marketing
• Other legitimate business and promotional channels

We will make reasonable efforts to obtain appropriate permission or consent when we intentionally photograph or record identifiable individuals for promotional purposes.

By voluntarily participating in a photographed or recorded event, you may be asked to provide permission for The Ceramic Cafe to use your image, likeness, voice, or appearance for promotional purposes.

If you do not want to be photographed or have your image used for marketing purposes, please notify a member of The Ceramic Cafe staff or contact us at the information provided below.

If you believe we have used an identifiable photograph of you and you would like us to consider removing it from a particular marketing channel, please contact us. We will consider reasonable requests, subject to our legal obligations and the practical limitations of removing material that may already have been distributed or shared by third parties.

8. Children's Privacy

Our services and activities may be enjoyed by families and children. However, our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us in a manner that is not permitted by law, please contact us so that we can review and, where appropriate, delete the information.

9. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment processors, booking systems, or other third-party services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

When you interact with a third-party service, that service's own privacy policy may apply.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

We seek to avoid retaining sensitive information, including payment information, longer than reasonably necessary.

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the ability to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Ask questions about how your information is collected or used

Some requests may be subject to legal or other applicable limitations.

To make a privacy-related request, please contact us using the information below.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Access to personal information within our business should be limited to individuals who reasonably need that information to perform their responsibilities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information about our privacy practices.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The Ceramic Cafe LLC

Address: 7 S. Chenango Street, Greene, NY 13778

Email: ceramiccafellc@gmail.com

Phone: 607 - 444 - 5470

Website: ceramiccafegreene.org

Last Updated: September 11, 2026